BentoCS
Sign inBook demoStart free demo
Changelog

What's new in BentoCS.

Product updates, improvements, and the occasional fix. Updated as we ship.

  • NewMay 1, 2026

    Interactive product tour with realistic in-app mocks

    New /demo experience walks prospects through a full app shell — customer 360, health scoring, playbooks, QBR generator, and the founding-customer offer — with personalised data and a one-click checkout into a sandbox org.

    The interactive demo is now a five-step guided tour, not a screenshot reel:

    • Step A. Personalised intro card with the prospect's logo, top pain point echoed back, and ICP fit stats.
    • Step B. Eight-screen scroll-snap tour of the live product — sidebar, customer table, 360 view, health scoring config, playbook builder, tasks, QBR generator, billing.
    • Step C. Live sandbox seeded with AI-generated customers matching the prospect's ICP. They can re-seed via CSV upload.
    • Step D. ROI waterfall — admin savings, churn prevented, renewal uplift, and payback months — calculated from their stated team size and ARR.
    • Step E. Founding-customer checkout with FOUNDER50 coupon, live spots counter, and a share link for their team.

    Smart drip emails (nudge-48h, resume-24h, follow-up-5d, expiry-48h) keep prospects moving without manual chase.

  • NewMay 1, 2026

    Business tier ($999/mo) — agentic CSM, AI sentiment, SAML SSO

    A third price point for teams that want the agent doing the operational layer for them — autonomous morning briefings, AI sentiment & renewal forecasting, SAML SSO, and 2,000 customer accounts.

    Pricing is now Starter $249 / Growth $499 / Business $999 per month, all flat, all monthly. The Business tier adds:

    • Agentic CSM. Daily briefing surfaces top renewal risks and expansion signals, with proposed actions you can approve in one click — or let run on autopilot.
    • AI sentiment + renewal forecasting. Pulls from notes, emails, and meeting transcripts to predict renewal probability per account.
    • Meeting recording + AI notes. Auto-summarises calls into the customer activity log.
    • SAML SSO + SCIM. Standard for any company with a security team.
    • 2,000 customer accounts, unlimited seats.

    Existing Starter and Growth customers keep their current plans — Business is opt-in via /settings/billing.

  • ImprovementApril 22, 2026

    Smarter subscription access: no more lock-outs during transient billing issues

    If your card has a transient failure, you stay in BentoCS during Stripe's retry window. If you cancel at period end, you keep access until the period actually ends. Clearer banners throughout.

    Subscription access now recognises five distinct states instead of a binary active/lapsed flag. What changes for you:

    • Payment retry window. If a renewal charge fails, Stripe retries for ~4 days. You keep full access during that window with an amber banner linking straight to the billing page — no more mid-workflow lock-out.
    • Cancel-at-period-end. If you cancel via the Stripe portal, you retain full access until the period actually ends, with a blue banner showing the end date.
    • Clearer "paused" state. Once a subscription truly lapses, you land on a read-only page with a one-click renewal path.
    • Billing page always reachable. You can always open /settings/billing, even from a lapsed state, to update a card or resubscribe.

    Nothing to do on your end — it just behaves more like you'd expect.